Sometimes you just need a little help on common issues
TAMS Questions and Answers:
Q:
We have Branches all over the country, can I control all my TAMS devices from a central point and can we combine the reports?
Answer:
Yes - you can have as many TAMS devices as you wish at different locations all over the country, each unit gets registered and is allocated it's own location. Controlling and Reporting can be done either individually or grouped.
Q:
Can we get a report on an individual employee, e.g. when a branch manager has not reported for duty by 07h45?
Answer:
Yes - By setting your own business rules you can generate reports by exception. This report can be delivered to as many people as you select, the delivery media can be SMS, email or a combination of both.
Q:
How do we enroll new employees onto the system? Can it be done from the branches?
Answer: Each TAMS reads fingerprint images, with a supervisors PIN number the new employees can be loaded from any TAMS device anywhere in the country. Once loaded the employee must be allocated rules on the Central server before that employee's movements will be recorded. The fingerprint of each employee can be updated instantaneously at the TAMS device that he reports to, using his existing employee number he can rescan his print. This has potential security risks and therefore a SMS and e-mail will immediately be dispatched to the Administrator of the system. This feature is critical for the ease of operation of the system but can be disabled on request.
Q: How difficult is it to stop a dismissed employee from access via the TAMS device?
Answer: By removing the employee from the Central server you immediately remove all rules and rights that were allocated to that employee.
Q:
How long does it take to verify a fingerprint and allow access?
Answer:
The complete process from impression to acceptance takes less than 2 seconds irrespective of the number of employees on your system.
Q: Do we need a technician to install the TAMS device?
Answer: No, the Time and Attendance TAMS device only needs to be plugged into a Mains Power Supply. The unit can be easily mounted on a wall or simply place on a table or desk. As the device is totally remote therefore there is no need for wiring or cabling to a central computer. If you are using the ACCESS CONTROLLER unit then you need to connect your existing access devices to the IN and OUT ports provided in the ACCESS CONTROLLER unit. This may require the a trained technician.